Hyatt Zilara Rose Hall Review

A couple of weeks ago, my friend and I were able to travel to Jamaica for a long weekend at the Hyatt Zilara.  While it didn’t start off that great, we had a wonderful time and would definitely return.

Our Rooms

I love Hyatt’s product and have their credit card, so they know me as a frequent traveler.  I had arranged to have two rooms for me and my friend, hopefully connecting, and close to the ocean.  While they were not able to get us our connecting rooms, they did get us rooms in the same building and upgraded my room to an Ocean Front Butler Suite.  It was beautiful!

The Hyatt Zilara is all-inclusive, meaning your meals, snacks, and drinks (non-alcoholic and alcoholic) and included.  And because I was staying in a Butler Suite, it also included bottles of local rum, vodka, and gin in my room, as well as the daily snacks in the room.

The Hyatt Zilara vs Hyatt Ziva

We stayed at the Hyatt Zilara, which is the adults-only section of the hotel.  The larger section is the Hyatt Ziva, which is the family section.  People who are staying at the Zilara section could go to any restaurant on either side, but folks staying on the Ziva side had to stay on that side, which was huge.

Because both resorts can be accessed by the Zilara guests and the property to so big, the hotel provides transportation is provided by way of golf carts if you don’t feel like making the hike.  They are readily available by calling the front desk or just going to the front circle of the hotel.

The Service

Most of all, the service that was provided by every employee we encountered was exceptional.  Seriously, for as much as I travel, that is a big statement for me.  The employees all had smiles on their faces, looked you in the eye to greet you and just seemed to want to make our trip as enjoyable as possible.  One example – I had brought my drone to get some aerial shots in Jamaica. Because I had read about the drone laws in Jamaica,  I wanted to make sure it was okay for me to fly my drone at the hotel. I walked up to a security guard to ask if it was okay and he just smiled and said, ‘Of course!  No worries!” And it was like that with everyone we met.  The workers at the pool were there to make sure the guests were having a good time; the staff behind the bars were making sure the guests got what they needed; the servers at the restaurants wanted to make sure our dining experience was fabulous.

Bottom Line

Lastly, getting to the hotel was EASY once we got through security at the airport in Montego Bay.  We also used Club MoBay, which is a service that makes getting through security a breeze entering and leaving Jamaica.   When arriving, a representative from Club MoBay will greet you when you get off of the plane and assist you through customs.  They are kind of a Fast Pass (Disney reference)!  When departing Jamaica, you get to go through an expedited line and visit their departure lounge, which provides snacks and drinks while you wait for your flight.

The hotel was about a 15-minute drive from the airport.  There is a Hyatt lounge that you’ll see after going through customs and collecting your luggage.  Go there, get a cocktail and a snack while you wait for your transportation to the hotel.  This is all included with your hotel booking.  So basically, your vacation starts at the airport!  I must have had perfect timing because I only had to wait about five minutes before the next bus was leaving.  My friend had to wait about 30 minutes.

Have you ever been to Jamaica?  It still remains one of my favorite islands in the Caribbean!